Questions
Questions, answered plainly
If a question is not here, ask it. We answer on the call and put the scope in the proposal in writing.
What does the Deal Readiness Check cost?
S$2,900 is the fixed price for the standard eligible scope: one named distributor, one product family of up to three related models, one destination market and one appointment decision. Anything outside that scope is quoted separately, with the reason stated in the proposal before work. Nothing is charged until the scope, the sources and any specialist review are confirmed in writing.
What could go wrong when appointing an overseas distributor?
Four failures come up most often: a distributor that cannot lawfully import the product for resale; a first shipment held for a missing certificate, surveyor report or registration; exclusivity granted before the import route is confirmed; and a landed cost built on an assumption that turns out to be wrong. Each is cheaper to find before appointment than after.
How is this different from a trade agency or a customs broker?
A trade agency usually works the market side and may bring buyers to you. A customs broker files entries and clears shipments for the importer. Neither is hired to tell you whether this distributor can do what the appointment requires. We are hired by the exporter and paid only by the exporter, take no fee from any distributor we check, and do not file customs documents or act as importer of record.
When should an exporter commission this check?
Before an exclusivity request is signed, before a first shipment is scheduled against a date, or before an existing distributor is replaced. It works best when a decision has a date attached and the distributor is named. If the distributor is still a shortlist of candidates, the check is premature.
When is this service unsuitable?
When the distributor cannot be named, the product documents needed for classification are missing, the question is a credit check, an audit or a legal opinion, or the destination market needs a local licence or specialist review we cannot arrange. We say so on the call, before any proposal or payment.
Can you check my proposed distributor and product?
One named distributor, one product family (up to three related models) and one proposed appointment, in any market where we can confirm the sources and the specialist review. Tell us the countries, the product and the date you must decide; we confirm in writing whether the check can be undertaken before you pay anything.
What information do you need from me?
The distributor's legal name and the appointment being proposed, product documents for the models in scope, the draft agreement or the distributor's enquiry, your target price and payment terms, and one contact who can answer questions within two working days.
Who checks the findings?
An analyst checks every rule line against the official text and records the date. Where specialist review is required, the proposal names the reviewer, qualifications and exact scope before payment. A director signs the recommendation and the name is on the report.
What happens if something cannot be verified?
It stays unknown, and the report says so. Each open item names who can close it and why it matters. No record found does not establish that no issue exists, and we do not convert an unanswered question into a confident conclusion.
Is this a legal opinion or a customs clearance service?
No. The check is a written assessment to support your business decision, not legal, tax or customs advice and not a customs ruling. Where a point needs a formal legal opinion, the report says so. We do not file customs documents or act as importer of record.
How do you use AI, and is our data safe?
We may use AI tools to read regulations and company records and help assemble the report. People check every rule line and make the decision. The tool list, processing locations and retention arrangements are not yet published; ask us before sending confidential documents. Documents are shared only with the people doing the work.
What are your cancellation and refund terms?
If we are more than 5 working days late against the delivery date in your proposal, you may cancel for a full refund. Separately, if a rule statement was wrong on the date we checked it and you tell us within 60 days of delivery, we correct the report and refund the fee.
How many revisions are included?
The proposal states the revision allowance before you accept. Work outside the agreed scope, including additional models or a second distributor, is quoted separately.